Refund Policy

If you purchase a program or session and wish to request a refund, you must do so within 7 days of payment for any one-time package (such as Discovery Session or Transformation Program) and before any more than 50% of your sessions or digital materials have been delivered or accessed. After this window, payments are generally non-refundable.

Fees for coaching sessions that have already taken place and digital materials that have already been accessed are non-refundable. If a multi-session program is underway, sessions used or digital resources delivered will be prorated and deducted from any eligible refund.

For multi-session programs, any unused sessions may be considered for a refund if requested within the eligibility window. Sessions not used by the conclusion of your program or outside the refund window cannot be refunded.

Monthly coaching plans can be cancelled at any time. Your cancellation will take effect at the end of your current paid month, and you will continue to have access through that period. Prepaid sessions are not refunded if not scheduled.

If you need to reschedule, please give at least 24 hours’ notice. Missed sessions without notice may be forfeited and are not eligible for refunds. I will do my best to accommodate reasonable rescheduling requests.

If you believe you’ve been billed in error, please contact me immediately via the Contact page. Any accidental or duplicate charges will be refunded as soon as confirmed.

To request a refund, email me at contact@darrencaudillmusiccoaching.online or use the form on the Contact page. I will review and respond to all refund requests within 5 business days.

Approved refunds are processed through Stripe and should appear on your original form of payment within 7 to 10 business days, depending on your bank.

If you have billing concerns, please contact me directly to resolve the issue before initiating a chargeback with your bank or card provider. I am committed to working with you promptly and fairly.